Customer Account Manager

Natoora Miami is entering its second phase of growth in the region. At this exciting juncture, you will be Natoora Miami’s second sales hire.

Our ideal candidate is someone with sales experience, an entrepreneurial spirit, a working knowledge of the local market and a genuine connection to the Miami food industry and restaurant scene. Initially, the role will have the primary responsibility of performing sales and growing existing accounts. Deepening relationships and following up with existing leads will also be key. In addition, some hands-on work will be required with order preparation, QC, and packaging.

Reporting to our Regional Sales Lead, you will represent Natoora in this new territory. We seek an experienced, self-reliant professional, who is able to work fluidly with operations, brand and sales teams, and can meet the challenges of being among the first representatives in a new region for Natoora.

ABOUT THE ROLE

Your responsibilities will include:

• Developing and improving relationships with existing customers. You will need to be comfortable talking about produce in busy kitchens with even busier chefs.
• Updating the kitchens on produce coming in and out of season.
• Visiting kitchens all over Miami Dade, inspiring chefs with our produce. You might hold a training session for front of house staff on how we source our produce or you might just arrive at a restaurant with one perfect unforgettable pear. Whatever you’re doing you’ll need to be a great ambassador for what Natoora does.
• Overseeing customer orders as well as helping to manage their expectations. Our customers are very demanding; we need to be able to supply a service to match their expectations. Resolving Customer issues as quickly as possible will be key. Chefs are short of time and we want them to have confidence in our ability to solve their problems, whatever the time of day.
• Following independent leads and those channelled through the sales team

ABOUT YOU

• Have second to none relationship building skills and excellent interpersonal skills, with the ability to adapt to different styles and situations.
• Make themselves available to help customers out of office hours.
• Enjoy working in an agile, flexible working context.
• Have creative problem-solving skills.
• Demonstrate commercial acumen.
• Strong IT skills, with Excel and G Suite experience is a bonus.
• Demonstrate a passion for food, fresh produce, our ethos and the restaurants we supply.
• Have (or quickly develop) a strong connection to the local restaurant scene.
• Be the ‘Eyes-on-the-ground’ for the Buying Team.
• Support Natoora’s Finance team in maintaining the financial health of accounts.
• Be comfortable communicating in environments where Spanish is the primary language

BENEFITS

• Healthcare, dental, vision
• Europe-based vacation time standards
• Staff discount on our produce in our warehouse
• Opportunities to grow within the company

Send us your resume and cover letter, and tell us why you want to join the team.